FAQs

FAQS

WHAT IS YOUR RETURNS POLICY?

A: We offer a 30 day exchange period on size only, your item must be returned in original condition, unworn and unwashed with tags attached.

We offer free returns for all Australian customers. Unfortunately we are unable to cover the cost of return shipping for international customers but will happily ship the new size to you free of charge.

-Items marked "SALE" are not eligible for return.

WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?

A: If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item to info@cokocollektion.com. If eligible, we will reimburse shipping expenses when the receipt is included in the return package. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.

DO THE PRODUCTS RUN TRUE TO SIZE?

A: Measurements for you to refer to when picking a size are outlined on our website, to help you achieve the best fit.

I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?

A: Please contact info@cokocollektion.com and we will help you anyway we can, as long as you contact us before the product is shipped.

DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?

A: No. Please refer the Return & Exchange page on our website, which outlines important information regarding import liabilities, taxes and the associated costs.

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